Troubleshooting

My battery won’t connect

1. Make sure the LinkPower battery is awake and your phone is nearby.
2. Turn on Bluetooth. On iPhone, open Settings → Privacy & Security → Bluetooth and allow LinkPower Companion.
3. Close any other app or browser connected to the battery, including the PeakDo web controller on another phone. Then scan again in LinkPower Companion.
4. If the battery still does not appear, reopen the app and try again with the phone beside the battery.
5. If pairing is stuck or the app says pairing information is out of date, open the iPhone’s main Settings app → Bluetooth. Tap ⓘ next to Link-Power, then Forget This Device. Return to LinkPower Companion and scan to reconnect. This is different from the app’s Bluetooth permission under Privacy & Security.

USB-C readings are missing or show zero

1. Check that the app is connected to the battery and the main battery reading is updating.
2. Connect a charger or device to the battery’s USB-C port. A disconnected or idle port may show no power flow.
3. Leave the app open for a few moments while the port negotiates power and new readings arrive. If readings remain missing, reconnect to the battery.
4. For LinkPower 3, update to LinkPower for iOS 2.0 or later; the Android app does not support LP3 yet. Some LP3 firmware reports voltage and current without a USB-C temperature; a missing temperature alone does not mean the port is faulty.

Starlink status is unavailable

For app versions that include Starlink monitoring. The battery’s Bluetooth connection and Starlink’s Wi-Fi connection are separate.

1. Join the Wi-Fi network connected to your Starlink. Bluetooth alone cannot provide dish status.
2. On iPhone, open Settings → Privacy & Security → Local Network and allow LinkPower Companion if it is listed.
3. If you use a VPN, temporarily disconnect it and retry; it may prevent access to devices on your local network.
4. Keep the app open and use Try Again if it appears. Check the official Starlink app as well: an unavailable status in LinkPower Companion does not by itself mean your internet is down.

Readings or widgets stopped updating

1. Open LinkPower Companion and confirm it is still connected to the battery. Move closer if needed.
2. Allow a fresh reading to arrive before checking the widget or Live Activity again. These surfaces can show the last reading received.
3. If the dashboard itself stays unchanged, disconnect and reconnect in the app.

My purchase isn’t showing up

1. Make sure your phone uses the Apple Account that made the purchase and has an internet connection.
2. Open the app’s Settings and tap Restore Purchases. This does not create a new charge.
3. If no active purchase is found, check your subscriptions or purchase history in Apple’s settings, then contact support with the result shown in the app.